FAQs

sizing

 

How to determine the correct size:  Take a piece of string and wrap it around your wrist.  Once you have determined what feels comfortable for your wrist, cut the string.  Take the string and measure it with a ruler or measuring tape.  This will give you an idea of what the appropriate size is for your wrist.  Also consider how you like to wear your bracelets - are you looking for something more fitted to the wrist or would you like something that sits slightly loose on your wrist.  Bracelets will stretch a little bit over time as well, so please keep that in mind.  Please see below for additional bracelet sizing information.

One Size Bracelets: All bracelets are available in one size to protect the integrity of the original design of the bracelet.  The bracelets are made with an approximate circumference of 7".   If you would like a different size we are happy to work with you to place a special order for the size you desire, please email us at info@heartandhalobrand.com and we will work to create a similar design for you. 

 

custom orders

Have an idea for a bracelet? Design your own! We want to make your bracelet dreams come true! We have worked with many clients to design and create bracelets that are specific to the color, size, and design of their liking.  Send us a message and we will work with you to make your vision come to life. From bridesmaid bracelets, to personalized bracelets, to friendship bracelets, etc. we are all about it.  Email us at info@heartandhalobrand.com to get started!

 

product care

Like all jewelry, it is important to take care of your pieces to ensure you get to enjoy them as long as possible. A bracelet pouch is included with your order to give you a place to secure your bracelets when you are not wearing them. 

When putting your bracelet on or taking it off, it is important to consider rolling the bracelet off versus pulling it off. This will ensure you are protecting the life of the stretch cord that binds your bracelet.  Also, to protect and preserve the life of the stretch cord in your bracelet, please refrain from wearing your bracelets in water for long periods of time and limit exposure to lotions, sprays, and/or fragrances. 

 

 

shipping & returns

Shipping: We offer $6 flat rate shipping for your purchase or we offer free shipping on orders over $50.  Packages will be shipped via USPS and tracking information will be provided upon shipping.  

 

Returns: All bracelets are made to order and due to the customer nature of each bracelet, all sales are final.   If you have any questions or concerns regarding your bracelet(s) once you receive it, we are always happy to assist you.  Please contact us to discuss any concerns. 

In the rare circumstance your bracelet needs repair in the first 30 days of wear, we will repair or replace your item.  Repairs include, broken bead(s), discoloration of your beads, broken stretch cord, and charm separation from the bracelet. It is at our discretion to refuse a repair or replacement depending on the condition of the item during the first 30 days. Proper care is required for repair or replacement.

Exchanges: We will offer an exchange on bracelets under the following circumstances: the bracelet size does not fit or the bracelet was a gift. Any personalized items (names, initials, etc.) are not returnable or exchangeable.  Any product that is shipped, you will be responsible for the cost of shipping back for a refund. If a package is misplaced by the shipping carrier, it is your responsibility to file a claim with USPS directly.